Cancellation and refund policy · Updated 8 October 2026

Cancellations.
Clear refund records.

1. How to ask

Use Request review / cancellation in the relevant conversation for a booking, or Submit a report for payment/VIP problems. Include the booking or invoice reference, payment date, issue and requested outcome. Reports go to legal@rentboy.rent; general assistance is available at info@rentboy.rent.

2. Before and after booking acceptance

Either participant may decline before mutual acceptance without a platform cancellation charge. After acceptance, the agreed brief and cancellation wording apply. A before-start client cancellation or supported provider no-show is eligible for full deposit-refund review when receipt was verified. Other disputes are reviewed from the evidence. A person is never automatically substituted without mutual choice. Mandatory legal rights remain applicable.

3. Technical problems and VIP

Report technical obstacles promptly. For dissatisfaction with a newly purchased platform service, contact RentBoy.rent within 24 hours of payment where possible so the issue can be investigated before the service is consumed. This request window does not override statutory cancellation or refund rights. If a material technical issue cannot be resolved, RentBoy.rent may agree to restoration, postponement, credit or cancellation/refund. Used or expired services without a substantiated issue are not automatically refundable. Cancelling VIP stops access under the displayed membership controls; it does not automatically issue a refund or cancel a separate external recurring-payment arrangement.

4. Verification and repayment

Refunds require an approved review and an actual outgoing transfer through the appropriate payment method. The ledger shows the difference between a request, approval and independently verified repayment. Deposit arrival confirmation only authorizes release; it is not proof of payout. Do not send a deposit when collection is shown as unavailable.

Where payment providers support it, refunds are returned through the original payment method to the original payer. For card payments this is normally the same card. A card refund may take around ten business days or appear on a later statement, but actual timing depends on the processor and issuer and is not guaranteed here. Exchange-rate treatment and any provider charges are explained when the refund is agreed, subject to applicable law.

5. Communication and escalation